Effective date: October 3, 2026
We want you to be happy with your purchase from Apex Efficiency Labs. This policy explains when refunds are available and how to request one. It is part of our Terms of Service.
1. 180-Day Money-Back Guarantee on Front-End Products
The main product you buy first on any of our offer pages (the "front-end product") comes with a 180-day, 100% money-back guarantee, unless the offer page shows a different guarantee period at the time of purchase, in which case that period applies. If you are not satisfied for any reason, email us within the guarantee period from your purchase date and we will refund the full price of that product. No explanation is required.
2. Add-Ons and Upgrades
Optional add-ons at checkout and one-click upgrades offered after your purchase are delivered instantly and in full, including done-for-you materials, templates and downloadable resources. Because they cannot be returned once delivered, add-ons and upgrades are final sale and not eligible for a refund, except where required by law or if the product is defective or not delivered as described. This is shown next to each add-on and upgrade before you accept it. The 180-day guarantee in Section 1 applies only to the front-end product.
3. Products Not Delivered or Not as Described
If you cannot access a product you paid for, or it is materially different from its description, email us. We will fix the problem or refund that purchase.
4. Subscriptions
Subscriptions renew automatically at the price and billing frequency shown on the offer page until you cancel. You can cancel online at any time at https://billing.stripe.com/p/login/00wfZieiT58rbD4cPs1Jm00 (enter the email you used at checkout and we will send you a login code), or by emailing [email protected]. Cancellation stops all future charges and takes effect at the end of your current billing period, and you keep access until then. Payments for billing periods that have already started are not refunded, except where required by law.
5. How to Request a Refund
Email [email protected] with the subject line "Refund Request." Include the email address you used at checkout and your order date or receipt. We respond within two business days and process approved refunds within five business days. Refunds go back to your original payment method and usually appear within 5 to 10 business days, depending on your bank. When a refund is issued, access to the refunded product ends.
6. Questions About a Charge
If you do not recognize a charge or have a billing problem, please email us first. We can usually resolve it within two business days, often faster than a bank dispute. Charges from us appear on your statement as APEX EFFICIENCY LABS. This does not limit any rights you have with your bank or card issuer.
7. Contact
Apex Efficiency Labs
825 College Blvd, Ste 102 PMB 1025
Oceanside, CA 92057
Email: [email protected]